Aerie Lane Home is not responsible for:

Delays with USPS, UPS or other shipping companies.
Products that are lost or damaged in transit. The shipping company will be responsible once we ship the packages.
Products marked delivered by the shipping company. You will need to contact the shipping company to obtain information regarding your package.
Our shipments include Tracking. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

The customer is responsible for all return shipping costs.

We recommend using a shipping method that provides a tracking number for your reference.

Wrong Address Disclaimer:

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please write to us at orders@aerielanehome.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.

Refused Shipments:

Refused shipments will be assessed a 25% restocking fee and all shipping charges. Please note we are not responsible or liable for the return, tracking down of, receipt or condition of refused shipments.

Note that items ordered together may not be shipped out on the same day or in the same package. You will be alerted in either instance and will be provided with an approximate date of shipment.

Any shipping delays will be communicated to you at the time of your order.

US SHIPPING ONLY

Domestic orders that are placed Monday thru Friday will be shipped within 24 hours of ordering, with occasional items taking 48 hours to process. Orders placed on Saturday or Sunday will ship out the following Monday (excluding holidays).

Return items purchased online in original condition within 14 days for a full refund.

INTERNATIONAL SHIPPING We do not offer International Shipping at this time.

IN STORE PICK UP ORDERS Are subject to ID verification on pick up.